• IT,  Support

    Outlook missing emails after being moved to a folder

    OK, well todays problem I’ve not come across before is strange. A user reports that they have moved some emails into a subfolder in outlook and they’ve disappeared. I check the folder and it’s empty. Hmm. I send a test email to the account, move it to the folder and all is good. I move the email back to the inbox and ask the user to move it. It disappears. I then search the whole mailbox and it appears in the search results. When hovering over it I see the folder name is different to the folder name in outlook.I found the folder buried under several sub folders which contained…