Support
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Windows Desktop icons merged into one (Stacked)
I recently came across an issue where a Windows 11 desktop’s icons had merged into one shortcut at the top of the page. It looks like this: Windows 11 Desktop icons merged: I could not understand what the user had done to create this but it turned out to be a Microsoft bug.
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How to setup a Windows 11 VPN that connects when you log in
To set up a VPN connection in Windows 11 that automatically connects when you log in, you can follow these steps: Now, when you log in to your computer, your VPN connection should automatically connect.
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Draytek Vigor File System Invalid accessing the web interface
I have recently come across an issue I’ve not seen before. A Draytek 2862 router was rebooting itself every couple of hours. When I tried to get the web interface I got an error:File System Invalid. The file system of the Web-based UI is inconsistent with router’s firmware. Please check the firmware version. After a bit of trial and error I have found a solution.
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Powershell script for moving files
I needed to move a large number of files from one directory into an archive every month and only files over one month old. Although this, in itself, is not a hard task, I wanted to automate it in a script and thought it was time to learn a bit of Powershell. Let me take through the steps I took to build the final 1 line script. Lets get started The first part of the command is to get a list of files in the folder. I found the command I needed was Get-Childitem. Get-Childitem -Path "C:\CurrentPath\" -Recurse This scans the folder in C:\CurrentPath and gets a list of files.…
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Help User Help Themselves
I found this great infographic at CBT nuggets and wanted to share it. It gives you basic troubleshooting that users can carry out themselves that may save you a few calls to your support team.
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DistributedCom (DCOM) error event ID 10016
Several of the Windows 2016 servers I look after have been showing a DCOM error which appears as event ID 10016. The error reads “The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {3480A401-BDE9-4407-8C02-798A866AC051} and APPID {30AD8C8E-AE85-42FA-B9E8-7E99E3DFBFC5} to the user xxx SID (S-1-5-21-391 5011649-XXX-2122644135-1731) from address LocalHost (Using LRPC) running in the container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.”
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Hyper-V move between similar hardware fails.
I needed to move a Hyper-V based virtual server from one server to another, to perform hardware maintenance on its host. When I tried to move the server, I got the following error: “The Virtual Machine cannot be moved to the destination computer. The hardware on the destination computer is not compatible with the hardware requirements of this virtual machine. “
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Outlook instant search functionality not working – Cannot display the folder.
I have been investigating an issue where Outlook instant search is not working. The environment is a Windows 2012 remote desktop server with Outlook 2013 and Exchange 2016 on premise. When you try to do a search nothing happens. The list of emails in the folder stays the same. After an intensive search, most of the results were for users getting limited results, but this was different. If you try to change the search functionality to search “All Outlook Items” it returns with a error “Cannot display the folder”
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Find the HP product number for Care Pack registration
As part of my job I have occasionally have to register HP care packs for servers and workstations and need the HP product number for this. I always find it frustrating trying to find the HP product number when doing this remotely. Luckily I have found a powershell script that will get this for you
